When people think of running a business or working together, the last thing they would think of is storytelling as a major driver for the success of the business or the success of a team. Often time when we start a new project, the team is assembled <What should you look for when assembling a […]
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Why the Business Model of Santa Claus is so successful
The business model of Santa Claus is an age-old business model over 200 years old. Santa is a legendary figure originating in West Christian culture who is said to bring gifts to the homes of well-behaved children on Christmas Eve. Santa Claus is generally depicted as a portly, joyous, white-bearded man, wearing a red coat […]
A journey to success with Design Thinking
Enexis is one of the 7 network operators in the Netherlands. The most important task of a network operator is to install and maintain the energy network in the Netherlands. Enexis carried out a survey among its employees, resulting in eight different personas. We as ISS wanted to start providing a service experience for those […]